Shipping Policy
This Shipping Policy explains how orders placed through HARVEST ECOM are processed, dispatched, shipped and delivered. It also explains estimated delivery timelines, tracking, address requirements and circumstances that may affect delivery.
We make reasonable efforts to process and deliver orders within the estimated timeframe displayed at checkout, on the product page or communicated after an order is placed. Actual delivery may vary because of destination, courier operations, holidays, weather, local restrictions or other circumstances outside our reasonable control.
Scope of This Shipping Policy
This Shipping Policy applies to eligible orders placed directly through the HARVEST ECOM website operated by HARVEST ECOM PRIVATE LIMITED.
It should be read together with our Terms and Conditions, Return Policy and Refund and Cancellation Policy.
Product-specific shipping information displayed on a product page or during checkout may also apply to the relevant order.
Order Processing
After an order is successfully placed, we may perform routine checks before preparing it for shipment.
These checks may include:
- Payment confirmation or verification.
- Product availability confirmation.
- Delivery-address review.
- Serviceability checks.
- Fraud or security screening where reasonably required.
- Order packing and fulfilment preparation.
Orders placed on weekends, public holidays or outside operational hours may begin processing on the next applicable working day.
Dispatch of Orders
Once an order has been processed and packed, it may be handed over to an authorised courier or logistics partner for delivery.
Dispatch timing can vary by product, inventory location, destination and operational conditions.
Your order enters our processing workflow.
Products are checked and prepared for shipment.
The package is handed to a delivery partner.
The courier completes delivery to the supplied address.
Estimated Delivery Timelines
Estimated delivery periods may be displayed at checkout, on a product page, in an order confirmation or through shipment tracking.
Delivery time may depend on:
- Customer location and postal code.
- Courier serviceability.
- Product availability.
- Order-processing time.
- Weekends and public holidays.
- Weather or transportation conditions.
- Regional restrictions or local disruptions.
A delivery estimate is provided for customer convenience and may change if circumstances arise that reasonably affect courier or fulfilment operations.
Shipping Charges
Shipping charges, if applicable, will ordinarily be displayed before the order is completed.
Shipping charges may vary based on factors such as order value, delivery location, shipping method, package characteristics or promotional eligibility.
Where free shipping or another shipping promotion is offered, the applicable conditions may be displayed on the website, product page, cart or checkout.
Delivery Locations and Serviceability
Delivery is available only to locations supported by our current courier or logistics network.
Serviceability may vary by postal code, product type, package characteristics and courier availability.
If an address becomes unserviceable after an order is placed, we may contact the customer to determine an appropriate solution. Where delivery cannot reasonably be completed, the order may be cancelled and any eligible payment refunded in accordance with applicable policy and law.
Delivery Address and Customer Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please ensure that the order includes:
- Recipient's correct name.
- Complete house, flat or building information.
- Street, locality or area details.
- Correct city, state and postal code.
- A reachable mobile number.
- Any useful landmark where appropriate.
Incomplete or inaccurate information may delay delivery or result in a failed delivery attempt.
Order and Shipment Tracking
Once tracking information becomes available, customers may be able to view the available order status through our order tracking system or communications provided by us or the courier partner.
Tracking information may take some time to appear after dispatch because courier systems do not always update immediately.
Want to check your order?
Visit the Order Tracking page and use your available order information to check the latest status provided by our system.
Delivery Attempts
The courier partner may contact the recipient or attempt delivery according to its operational process.
Customers should keep the registered mobile number reachable while the shipment is out for delivery.
If delivery is unsuccessful, the courier may make another attempt, request additional directions or return the package, depending on the circumstances and courier process.
Failed Delivery and Return to Origin
A shipment may be returned to origin if delivery cannot be completed.
Examples may include:
- Incorrect or incomplete delivery address.
- Recipient unavailable after reasonable delivery attempts.
- Customer refusal of the shipment.
- Unable to contact the recipient.
- Courier serviceability issues.
- Delivery restrictions affecting the destination.
If an order is returned to us, any reshipment, cancellation or refund will be handled according to the circumstances, our applicable policies and mandatory consumer rights.
Delayed Shipments
Although we make reasonable efforts to facilitate timely delivery, occasional delays may occur.
Partial or Multiple Shipments
An order containing multiple products may occasionally be shipped in more than one package.
Packages from the same order may arrive on different dates or through different courier routes.
Where multiple shipments are used, separate tracking information may become available for individual packages.
Damaged or Tampered Packages
Customers are encouraged to inspect the outer package at the time of delivery where reasonably possible.
If the package appears materially damaged, opened or tampered with, please document the condition and contact us promptly.
For a damaged, defective or incorrect product inside the package, follow the procedure in our Return Policy.
Photographs of the outer packaging, shipping label, product and visible damage may help us review a shipping-related claim.
Lost or Untraceable Shipments
If tracking shows no meaningful movement for an unusual period or a shipment appears lost, please contact HARVEST ECOM support.
We may coordinate with the courier or logistics provider to investigate the shipment.
If the shipment is confirmed lost or cannot reasonably be delivered, we will provide an appropriate remedy, such as reshipment or refund where applicable, subject to availability and applicable law.
Address or Order Changes After Placement
Customers should contact us as soon as possible if an address correction or another permitted order change is required.
Once an order has been processed, packed or handed to the courier, we may not be able to modify the delivery address or shipment details.
Any requested change is subject to operational feasibility and applicable security checks.
Events Beyond Our Reasonable Control
Shipping or delivery may be affected by circumstances beyond our reasonable control, including:
- Natural disasters or severe weather.
- Floods, storms or other transportation disruption.
- Strikes or logistics-network interruptions.
- Government restrictions or emergency orders.
- Public-health restrictions.
- Civil disturbance or local access restrictions.
- Major telecommunications or technology failures.
Where such circumstances materially affect an order, we will take reasonable steps to provide available information and an appropriate resolution under the circumstances.
Consumer Rights
This Shipping Policy is intended to operate consistently with applicable Indian consumer protection requirements.
Nothing in this Policy is intended to remove or restrict any mandatory remedy available to a consumer under applicable law.
Where a product is not delivered, materially delayed, delivered incorrectly or affected by another legally actionable issue, customers may contact us for an appropriate review and resolution.
Shipping Grievance Redressal
If a shipping or delivery issue remains unresolved after contacting regular customer support, you may contact our Grievance Officer.
NALLASIVAM REVATHI
Contact Us
For shipping, dispatch, tracking or delivery assistance, contact HARVEST ECOM using the information below:
- Brand: HARVEST ECOM
- Company: HARVEST ECOM PRIVATE LIMITED
- Email: info@harvestecom.in
- Phone: +91 9087457221
- Registered Address: No. 14 SP, INNOV8 SKCL Tech Square, Guindy Industrial Estate, Guindy, Chennai, Tamil Nadu - 600032, India
- Grievance Officer: NALLASIVAM REVATHI
Shipping with clear information.
HARVEST ECOM is operated by HARVEST ECOM PRIVATE LIMITED. Our company details are provided below for customer reference and transparency.