Refund & Cancellation Policy
This Policy explains how order cancellations, payment reversals and refunds are handled for purchases made through HARVEST ECOM. Please review the applicable conditions before submitting a cancellation or refund request.
Customers are encouraged to raise cancellation requests as early as possible. Once an order has been packed, dispatched or handed over to a courier, cancellation may no longer be operationally possible. Where applicable, the customer may instead need to follow the eligible return procedure after delivery.
Scope of This Policy
This Refund and Cancellation Policy applies to eligible orders placed directly through the HARVEST ECOM website operated by HARVEST ECOM PRIVATE LIMITED.
This Policy should be read together with our Terms and Conditions, Return Policy, Shipping Policy and Privacy Policy.
Order Cancellation Eligibility
An order may be eligible for cancellation if the request is received before the order reaches a stage where cancellation is no longer operationally possible.
Cancellation availability may depend on:
- Whether payment has been confirmed.
- Whether fulfilment has started.
- Whether the product has been packed.
- Whether a shipping label has been generated.
- Whether the package has been handed to the courier.
- Whether the product is customised or specially prepared.
How to Request Cancellation
To request cancellation, contact HARVEST ECOM as soon as possible using the available customer support channel.
Provide your registered contact information.
Provide the relevant order number.
Clearly identify the item or order to cancel.
Cancellation is complete only after confirmation.
Cancellation Before Dispatch
If a valid cancellation request is successfully processed before dispatch, the order or eligible item may be cancelled.
For a prepaid order, any eligible amount already received will be processed for refund according to this Policy.
For a Cash on Delivery order where no payment has yet been collected, no payment refund will ordinarily be required.
Cancellation After Dispatch
Once an order has been dispatched or handed to the courier, we may be unable to cancel it through the normal cancellation process.
If the product is eligible for return, the customer may request a return after delivery in accordance with our Return Policy.
Where possible, contact support before refusing a shipment. Repeated or abusive refusal of genuine orders may be reviewed for fraud or misuse, subject to applicable consumer law.
Cancellation by HARVEST ECOM
We may occasionally be required to cancel all or part of an order.
Examples may include:
- Product becomes unavailable.
- Payment cannot be verified.
- Delivery address is unserviceable.
- A material pricing or catalogue error is identified.
- The transaction appears fraudulent or unauthorised.
- Fulfilment is prevented by legal or regulatory restrictions.
If we cancel a prepaid order after receiving payment, the eligible payment will be refunded according to the applicable circumstances and this Policy.
Cash on Delivery Orders
If Cash on Delivery is offered for an order, payment is generally collected at or around the time of delivery according to the courier process.
A COD order cancelled successfully before collection of payment will ordinarily not require a monetary refund.
If payment was collected and a refund becomes due, we may request appropriate banking or digital payment information necessary to process the refund through a permitted payment channel.
Prepaid Orders
For prepaid orders, refunds arising from an approved cancellation, return, lost shipment or other eligible event will ordinarily be initiated after the refund eligibility has been confirmed.
We may retain relevant transaction records as required for accounting, tax, fraud prevention, dispute handling or other lawful purposes.
Failed or Incomplete Payments
A payment may sometimes fail at the bank, UPI, card network or payment gateway level even where the customer sees a debit or pending transaction.
If the transaction is not successfully received by us, the customer's bank or payment service provider may automatically reverse the amount according to its settlement process.
Customers should retain the transaction reference and contact their bank or payment provider if an expected automatic reversal does not occur.
Duplicate Payments
If the same valid order is charged more than once and duplicate payment is confirmed in our records, the duplicate eligible amount will be refunded.
We may request transaction IDs, payment screenshots or bank references where reasonably necessary to identify duplicate payment.
When a Refund May Be Available
Refund Process
Refund processing may involve the following steps:
- Cancellation or return request is received.
- Eligibility is reviewed.
- Any returned product is received and inspected where applicable.
- Refund amount is calculated.
- Refund is submitted to the applicable payment channel.
- Bank or payment provider completes final settlement.
Refund Method
Refunds for prepaid orders are generally processed back to the original payment method where technically and legally possible.
Depending on the payment method and circumstances, this may include:
- UPI account used for payment.
- Credit or debit card.
- Net banking account.
- Payment wallet or payment provider.
- Bank transfer where an alternative refund mechanism is reasonably required.
We will never ask for a UPI PIN, card PIN, OTP or internet banking password to issue a refund.
Refund Timelines
Once a refund is approved and initiated by HARVEST ECOM, additional processing time may be required by the bank, payment gateway, card network or other payment service provider.
| Stage | What Happens | Timing |
|---|---|---|
| Request Review | Cancellation, return or refund eligibility is reviewed. | Depends on the nature of the request. |
| HARVEST ECOM Processing | Approved refund is submitted to the applicable payment channel. | As soon as reasonably practicable after approval. |
| Bank / Payment Provider | Provider posts the refund to the customer's account or payment instrument. | Depends on the bank or payment provider. |
A refund is not considered delayed merely because a bank or payment processor requires its normal settlement period after we have successfully initiated the refund.
Bank or Payment Provider Delays
If we have confirmed that a refund was initiated but the amount is not yet visible in your account, please allow the payment provider's normal processing period.
Where available, we may provide a refund reference or transaction reference that can be shared with the bank or payment provider for further tracing.
Partial Refunds
A partial refund may apply where only part of an order is cancelled, returned, unavailable or otherwise eligible for refund.
The refund calculation will depend on the relevant product price, taxes, applicable discounts and charges associated with the eligible portion of the transaction.
Any promotional discount affecting multiple products may be recalculated where reasonably necessary to determine the correct refundable amount.
Shipping and Other Charges
Whether shipping or other permitted charges are refundable depends on the reason for cancellation or return and applicable law.
Where the order cannot be fulfilled due to an issue attributable to us, charges associated solely with that unfulfilled supply will be handled appropriately.
For discretionary customer-initiated returns, any non-refundable shipping element, if applicable, should be determined in accordance with the terms disclosed for the transaction and mandatory consumer rights.
Return to Origin and Undelivered Orders
A shipment may be returned to origin when delivery cannot be completed because of circumstances such as incorrect address, recipient unavailability, refusal or inability to contact the recipient.
Once the returned package is received, the appropriate resolution may include reshipment, cancellation or refund, depending on the circumstances and applicable policy.
Where the delivery failure is attributable to an incorrect or incomplete address supplied by the customer, reasonable shipping consequences may be taken into account, subject to applicable consumer law.
Consumer Rights
This Policy is intended to operate consistently with applicable Indian consumer protection requirements.
Nothing in this Policy removes or limits mandatory remedies available to consumers in relation to defective, deficient, incorrect, undelivered or otherwise legally actionable goods or services.
Where any provision of this Policy conflicts with a mandatory consumer right under applicable law, the applicable legal requirement will prevail.
Grievance Redressal
If your cancellation or refund issue remains unresolved after contacting regular customer support, you may contact our Grievance Officer.
Please provide your order number, registered contact information, payment reference where relevant and a clear description of the issue.
NALLASIVAM REVATHI
Contact Us
For cancellation, refund or payment-related assistance, contact HARVEST ECOM using the information below:
- Brand: HARVEST ECOM
- Company: HARVEST ECOM PRIVATE LIMITED
- Email: info@harvestecom.in
- Phone: +91 9087457221
- Registered Address: No. 14 SP, INNOV8 SKCL Tech Square, Guindy Industrial Estate, Guindy, Chennai, Tamil Nadu - 600032, India
- Grievance Officer: NALLASIVAM REVATHI
Clear refunds.
Clear cancellation process.
HARVEST ECOM is operated by HARVEST ECOM PRIVATE LIMITED. Our statutory business information is provided below for customer reference and transparency.