Return Policy
This Return Policy explains the circumstances in which products purchased from HARVEST ECOM may be eligible for return, replacement or other appropriate resolution. Please review this Policy before requesting a return.
If you receive a damaged, defective, incorrect or materially different product, contact us promptly with the relevant order details and supporting evidence. Nothing in this Policy limits remedies available to consumers under applicable Indian law.
Scope of This Return Policy
This Return Policy applies to eligible products purchased directly through the HARVEST ECOM website operated by HARVEST ECOM PRIVATE LIMITED.
Return eligibility depends on the product condition, reason for return, information displayed on the relevant product page and applicable consumer law.
Return Eligibility
A product may be considered for return where the request is raised within the return period displayed on the relevant product page or communicated with the order.
Where no separate product-specific return period is displayed, customers should contact us as soon as reasonably possible after delivery.
Some products may carry different return conditions because of hygiene, personal use, customisation, clearance status or other reasonable product-specific considerations.
Reasons That May Qualify for Return
Conditions for Returning a Product
Unless the return relates to a defect or condition that makes compliance unreasonable, customers should return the product:
- Unused, unwashed and unworn.
- With original tags attached where supplied.
- With original packaging where reasonably available.
- With accessories, invoices or other included items.
- Free from customer-caused stains, odour or damage.
- In substantially the same condition as received.
We may refuse a discretionary return where the product shows material signs of use, alteration or damage caused after delivery.
Products That May Not Be Returnable
Subject to applicable consumer rights, the following may be excluded from discretionary return:
- Products marked as final sale or non-returnable before purchase.
- Products altered, customised or personalised at the customer's request.
- Products damaged due to misuse, mishandling or improper care after delivery.
- Products washed, worn or materially used.
- Products without essential components where the loss occurred after delivery.
- Products whose return would create legitimate hygiene concerns where this was clearly disclosed before purchase.
A product will not be denied an otherwise valid statutory remedy merely because it falls within a general non-returnable category where applicable consumer law requires a remedy.
How to Request a Return
To request a return, contact HARVEST ECOM support with your order information and reason for return.
Provide your order number and registered contact information.
Explain the reason and provide photographs or other evidence where reasonably required.
If approved, follow the reverse pickup or return-shipping instructions provided by us.
Photographs and Verification
For claims involving damaged, defective, incorrect or incomplete products, we may request reasonable evidence such as photographs of:
- The delivered product.
- Visible damage or defect.
- Product tags or labels.
- Outer packaging.
- Shipping label or order reference.
This information helps us assess the claim and coordinate with fulfilment or logistics partners where necessary.
Reverse Pickup and Return Shipping
Where reverse pickup is available for your location and the return is approved, we may arrange collection through an authorised courier partner.
If reverse pickup is unavailable, we may provide reasonable return-shipping instructions.
Where the return is due to a verified incorrect, damaged or defective product attributable to us, return-shipping responsibility will be handled in accordance with applicable law and our approved return procedure.
Return Inspection
Returned products may be inspected after receipt to verify the return reason and condition.
Inspection may include checking tags, accessories, usage, damage, alterations and whether the returned product corresponds to the original order.
Once inspection is completed, we will determine the appropriate resolution in accordance with this Policy and applicable law.
Replacement or Exchange
Where suitable and stock is available, an approved return may be resolved through replacement or exchange.
Replacement or exchange remains subject to product availability, size availability and the specific circumstances of the return request.
If a replacement cannot reasonably be provided, another appropriate remedy, including a refund where applicable, may be offered.
Refund After Approved Return
Where a return is approved for refund, the refund will ordinarily be processed after the returned product is received and any required inspection is completed.
Refunds are generally issued to the original payment method or another permitted method where required by operational or legal circumstances.
Bank or payment-provider processing times may apply after we initiate the refund.
Detailed refund provisions are available in our Refund and Cancellation Policy.
Size and Fit Related Returns
For fashion products, customers are encouraged to review available size information before placing an order.
Where size exchange or return is offered for a product, the product should ordinarily remain unused, unwashed, unworn and retain its tags.
Availability of an alternate size cannot be guaranteed. If the requested replacement size is unavailable, the resolution will depend on the applicable return terms.
Damaged or Defective Products
If your product is delivered damaged or defective, contact us promptly after delivery.
Please avoid using, washing or altering the product before the issue has been documented, unless doing so is necessary for safety or to identify the defect.
Once the claim is verified, we will provide an appropriate resolution such as replacement, return, refund or another remedy required under applicable law.
Missing or Incorrect Items
If an order contains a missing item or a product different from what was ordered, contact us with the order details and relevant photographs where available.
We may review fulfilment records and delivery information before confirming the appropriate resolution.
Fair Use of the Return Facility
Our return facility is intended to resolve genuine product and order issues and eligible change-of-mind or size requests where offered.
We may investigate unusual return behaviour, including repeated return of used products, substitution of items, manipulated claims or other suspected abuse.
Any action taken in response to suspected misuse will be reasonable, evidence-based and subject to applicable consumer law.
Consumer Rights
This Return Policy is intended to operate consistently with applicable Indian consumer protection law.
Nothing in this Policy removes any remedy that a consumer is legally entitled to receive for defective, deficient, incorrect, misleadingly described or otherwise legally actionable goods.
If any discretionary return condition conflicts with a mandatory consumer right under applicable law, the mandatory legal right will prevail.
Grievance Redressal
If your return-related issue remains unresolved after contacting customer support, you may contact our Grievance Officer.
NALLASIVAM REVATHI
Contact Us
For return assistance, contact HARVEST ECOM using the following information:
- Brand: HARVEST ECOM
- Company: HARVEST ECOM PRIVATE LIMITED
- Email: info@harvestecom.in
- Phone: +91 9087457221
- Registered Address: No. 14 SP, INNOV8 SKCL Tech Square, Guindy Industrial Estate, Guindy, Chennai, Tamil Nadu - 600032, India
- Grievance Officer: NALLASIVAM REVATHI
Returns with a clear process.
HARVEST ECOM is operated by HARVEST ECOM PRIVATE LIMITED. Our business details are provided below for customer reference and transparency.