Terms & Conditions
These Terms and Conditions govern access to and use of the HARVEST ECOM website, purchase of products and related services provided by HARVEST ECOM PRIVATE LIMITED. Please read these Terms carefully before using our website or placing an order.
By accessing our website, creating an account or placing an order, you agree to these Terms and Conditions and our applicable Privacy, Shipping, Return, Refund and Cancellation policies. Nothing in these Terms is intended to exclude or restrict any statutory consumer right that cannot lawfully be excluded.
About HARVEST ECOM
HARVEST ECOM is an online women fashion brand operated by HARVEST ECOM PRIVATE LIMITED. Our website offers products including Short Kurtis, Cord Sets, Sarees, Kurta Sets and other products that may be added to our catalogue from time to time.
References in these Terms to "HARVEST ECOM", "we", "us" or "our" refer to HARVEST ECOM PRIVATE LIMITED, as applicable. References to "customer", "you" or "your" refer to a person accessing or purchasing through our website.
Eligibility to Use the Website
You should use the website and place orders only if you are legally competent to enter into a binding contract under applicable Indian law.
If you are accessing the website on behalf of another person, business or organisation, you represent that you have authority to act on their behalf.
A person who is not legally competent to contract should use the website only under the supervision and authority of a parent or lawful guardian where legally permitted.
Customer Accounts
Certain website functions may require you to create or use a customer account.
You are responsible for:
- Providing accurate and current account information.
- Maintaining the confidentiality of your login credentials.
- Keeping your registered mobile number and email updated.
- Activity conducted through your account where attributable to your use or credentials.
- Immediately informing us about suspected unauthorised account access.
We may temporarily restrict account access where reasonably necessary to protect customers, investigate suspected fraud or maintain website security.
Product Information and Descriptions
We make reasonable efforts to display product names, descriptions, sizes, colours, images, specifications and other information accurately.
Actual product colours may appear slightly different depending on screen settings, lighting conditions, photography and device display characteristics.
For fashion products, minor variations in pattern placement, print alignment, stitching, texture or finishing may occur where consistent with the nature of the product.
Customers should review the product description, size information, price and other relevant information displayed on the product page before completing an order.
Prices, Taxes and Charges
Product prices displayed on the website are shown in Indian Rupees unless expressly stated otherwise.
Applicable taxes, including GST where applicable, will be included in or applied to the transaction according to the price display, invoice and applicable law.
Shipping, handling or other permitted charges, where applicable, will be disclosed before the customer completes payment.
Prices and offers may change from time to time. However, changes will not ordinarily alter the price of an order already accepted by us, except where correction is necessary due to an obvious technical, pricing or taxation error and subject to applicable law.
Placing an Order
An order is placed when you complete the checkout process and submit the requested order and payment information.
You are responsible for checking your cart, product, size, quantity, delivery address, contact details and payment information before submitting the order.
After an order is submitted, you may receive an automated acknowledgement by email, SMS, account notification or another communication channel.
An automated acknowledgement confirms that we have received your order request. It does not necessarily mean that every product has been finally accepted for fulfilment.
Order Acceptance and Availability
Orders are subject to product availability, successful payment verification, address serviceability, fraud screening and other reasonable operational checks.
We may be unable to process or fulfil an order where, for example:
- A product becomes unavailable.
- The supplied address is incomplete or unserviceable.
- Payment is unsuccessful or cannot be verified.
- A material pricing or catalogue error is identified.
- The order appears fraudulent or unauthorised.
- Fulfilment is prevented by legal or regulatory restrictions.
If an order cannot be fulfilled after payment has been successfully received, the applicable amount will be refunded in accordance with our Refund and Cancellation Policy and applicable law.
Payments
Payment options available at checkout may include UPI, cards, net banking or other payment methods supported by our authorised payment service providers.
Payments may be processed through independent banks, payment gateways, payment aggregators or payment service providers.
We do not ask customers to disclose card PINs, UPI PINs, internet-banking passwords or OTPs to our customer support personnel.
Payment failures, reversals or delays originating within a banking or payment network may require coordination with the relevant payment provider.
Shipping and Delivery
Orders are shipped to the delivery address provided by the customer during checkout.
Estimated dispatch and delivery timelines are estimates and may vary depending on destination, courier operations, holidays, weather, regulatory restrictions or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and serviceable address and a reachable mobile number for delivery coordination.
Detailed shipping provisions are available in our Shipping Policy, which forms part of these Terms.
Order Cancellation
Cancellation availability depends on the processing stage of the order and our Refund and Cancellation Policy.
Where cancellation is permitted, customers should submit the request through the available account, support or contact mechanism as soon as possible.
Once an order has reached a stage where cancellation is no longer operationally possible, the customer may need to follow the applicable return procedure, where eligible.
We may cancel an order in circumstances such as product unavailability, payment verification failure, fraudulent activity, incorrect listing information or inability to deliver the product, subject to applicable law.
Returns, Replacements and Refunds
Returns, replacements and refunds are governed by the eligibility conditions, timelines and procedures described in our applicable policies.
Depending on the circumstances, supporting information such as photographs, packaging details, delivery information or other reasonable evidence may be requested to verify a claim.
Nothing in our store policies limits remedies that must be provided under applicable consumer law for defective, deficient, incorrect or otherwise legally actionable goods.
Product Use and Care
Customers should follow any care instructions, wash instructions, size guidance, safety information or other instructions supplied with or displayed for a product.
Damage caused by misuse, improper washing, unauthorised alteration, accidental damage or failure to follow reasonable care instructions may not qualify for a return or replacement except where applicable law provides otherwise.
Acceptable Use of the Website
You agree not to use the website in a manner that is unlawful, fraudulent, harmful or disruptive.
You must not knowingly:
- Attempt unauthorised access to website systems or customer accounts.
- Introduce malware, harmful code or automated attacks.
- Interfere with website security or availability.
- Use false identities or stolen payment information.
- Place fraudulent or abusive orders.
- Scrape or reproduce substantial website content without permission where prohibited by law.
- Use the website to violate the rights of another person.
We may take reasonable technical or account-level measures against misuse, subject to applicable law.
Intellectual Property
Website design, branding, logos, graphics, original text, photographs and other proprietary material displayed by HARVEST ECOM may be protected by intellectual property laws.
Access to the website does not transfer ownership of intellectual property to the customer.
You may use website content for ordinary personal shopping purposes. Commercial reproduction, redistribution or unauthorised exploitation of proprietary content is prohibited except where authorised by us or permitted by law.
Reviews, Feedback and Customer Content
Where the website allows reviews, ratings, photographs, comments or other customer content, you should submit only content that is lawful and genuinely related to your experience.
Customer content must not contain unlawful threats, impersonation, malicious code, knowingly false statements, intellectual-property infringement or content prohibited by applicable law.
We may moderate or remove content where reasonably necessary to comply with law or platform rules, while respecting applicable consumer rights.
Third-Party Services
Our website may interact with independent payment providers, courier companies, analytics providers, maps, hosting providers or other third-party services.
Those third parties may have their own terms, privacy policies and operational procedures.
We remain responsible for our own obligations under applicable law, but cannot control independent systems operated by third parties.
Privacy and Personal Information
Personal information provided through our website is handled in accordance with our Privacy Policy and applicable Indian law.
Our Privacy Policy explains the categories of information we may collect, purposes for which information may be used, disclosures, security practices, retention and available privacy rights.
Limitation of Liability
To the maximum extent permitted by applicable law, we will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.
We are also not responsible for loss resulting from customer misuse of the website, disclosure of account credentials to unauthorised persons, or failure to follow reasonable product instructions, except where liability cannot lawfully be excluded.
Nothing in this section excludes liability or consumer remedies where exclusion or limitation is prohibited by applicable Indian law.
Indemnity
To the extent permitted by law, you may be responsible for losses reasonably arising from your intentional unlawful use of the website, fraudulent transactions, violation of another person's rights or material breach of these Terms.
This provision does not reduce or remove statutory protections available to consumers under applicable law.
Force Majeure and Events Beyond Control
Performance may be delayed by events reasonably beyond our control, including natural disasters, extreme weather, epidemic or public-health restrictions, transportation interruptions, strikes, civil disruption, governmental restrictions, telecommunications failures or major courier-network interruptions.
Where such an event materially affects an order, we will take reasonable steps to communicate available information and fulfil, cancel or refund the order as appropriate under the circumstances and applicable law.
Consumer Rights
HARVEST ECOM intends to conduct its e-commerce activities in accordance with applicable Indian consumer protection requirements.
Nothing in these Terms is intended to waive, limit or override rights and remedies that consumers are entitled to under mandatory provisions of applicable law.
Customers may raise complaints regarding defective goods, incorrect orders, unfair trade practices or other consumer matters through our customer support and grievance channels.
Customer Grievance Redressal
For questions, complaints or unresolved customer service matters, you may contact our designated Grievance Officer.
Please provide your name, registered contact details, order number where applicable and a clear description of your concern so that the matter can be reviewed.
NALLASIVAM REVATHI
Governing Law and Dispute Resolution
These Terms and transactions entered into through HARVEST ECOM are governed by the laws of India.
We encourage customers to first contact our support or Grievance Officer so that concerns can be reviewed and, where possible, resolved directly.
Subject to mandatory rights and jurisdiction available under consumer protection or other applicable laws, disputes may be brought before courts or other competent authorities having lawful jurisdiction, including, where applicable, the competent courts associated with our registered office in Chennai, Tamil Nadu.
Nothing in these Terms prevents an eligible consumer from approaching a Consumer Commission or another authority having jurisdiction under applicable law.
Changes to These Terms
We may update these Terms to reflect changes in our website, products, operational practices or applicable legal requirements.
Updated Terms will be published on this page with an updated effective or revision date where appropriate.
Changes will apply prospectively to the extent required by law and will not unlawfully remove rights already accrued in relation to completed transactions.
Contact Us
If you have any questions concerning these Terms and Conditions, an order or our website, you may contact us:
- Brand: HARVEST ECOM
- Company: HARVEST ECOM PRIVATE LIMITED
- Email: info@harvestecom.in
- Phone: +91 9087457221
- Registered Address: No. 14 SP, INNOV8 SKCL Tech Square, Guindy Industrial Estate, Guindy, Chennai, Tamil Nadu - 600032, India
- Grievance Officer: NALLASIVAM REVATHI
- CIN: U47213TN2026PTC191778
- GSTIN: 33AAICH6092A1ZU
Transparent terms.
Clear company identity.
HARVEST ECOM is operated by HARVEST ECOM PRIVATE LIMITED. Our statutory business information is provided for customer reference and transparency.