Privacy Policy
This Privacy Policy explains how HARVEST ECOM and HARVEST ECOM PRIVATE LIMITED collect, use, store, disclose and protect personal information when you visit our website, create an account, place an order, contact us or otherwise use our online services.
By using our website or providing personal information to us, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek consent through an appropriate notice or affirmative action. This Policy should be read together with our Terms and Conditions and other applicable website policies.
Scope and Applicable Law
This Privacy Policy applies to personal information processed through the HARVEST ECOM website and related online services operated by HARVEST ECOM PRIVATE LIMITED.
We intend to process personal information in accordance with applicable Indian laws and regulations, including, to the extent applicable and in force, the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, the Information Technology Act, 2000 and applicable rules made thereunder.
Where any provision of this Policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.
Information We May Collect
Depending on how you interact with HARVEST ECOM, we may collect personal information necessary to provide our products, services and customer support.
Full card credentials, UPI PINs, banking passwords and similar authentication credentials should be entered only on the authorised payment service provider's interface. We do not require customers to provide such authentication credentials directly to HARVEST ECOM.
How We Collect Information
Personal information may be collected when you:
- Create or use a customer account.
- Browse, search for or purchase products.
- Add products to your cart or wishlist.
- Provide billing or shipping details.
- Complete or attempt a transaction.
- Contact customer support or our Grievance Officer.
- Request returns, refunds, cancellations or order assistance.
- Submit reviews, enquiries or other communications.
- Interact with cookies and similar website technologies.
We may also receive limited information from service providers involved in payments, delivery, website hosting, fraud prevention, analytics or customer support.
How We Use Personal Information
We may process personal information for purposes reasonably connected with our e-commerce operations, including:
- Creating and maintaining customer accounts.
- Processing and fulfilling orders.
- Arranging payment verification and settlement.
- Preparing invoices and transaction records.
- Delivering products and providing shipment updates.
- Processing cancellations, returns or refunds.
- Providing customer service and grievance redressal.
- Detecting fraudulent, suspicious or unauthorised activity.
- Protecting our website, customers and business systems.
- Maintaining statutory, tax and accounting records.
- Improving website functionality and customer experience.
- Sending service-related order or account communications.
- Complying with applicable legal and regulatory obligations.
Consent and Lawful Processing
Where applicable law requires consent for processing personal data, we will seek consent through an appropriate notice, checkbox, account action, transaction flow or other lawful electronic mechanism.
Your consent should relate to a specified purpose and, where applicable, you may withdraw consent using the available mechanism or by contacting us.
Withdrawal of consent will not affect processing already lawfully carried out before withdrawal. Certain information may continue to be processed where necessary for legal compliance, disputes, fraud prevention, transaction records or another lawful purpose permitted under applicable law.
Payment Processing
Payments may be processed through banks, payment aggregators, payment gateways, UPI providers or other authorised payment service providers.
The payment provider may independently collect and process payment-related information according to its own privacy policy, security practices and applicable financial regulations.
We may receive transaction status, payment reference, payment method category, refund information or other information required to complete and reconcile your order.
Cookies and Similar Technologies
Our website may use cookies, local storage and similar technologies to operate essential website features and improve the shopping experience.
These technologies may be used for:
- Maintaining login sessions.
- Remembering shopping-cart contents.
- Maintaining website security.
- Remembering user preferences.
- Understanding website performance and usage.
- Preventing abuse, spam and fraudulent activity.
You may manage cookies through your browser settings. Blocking essential cookies may prevent some website functions, including cart, login or checkout features, from operating properly.
Sharing and Disclosure
We do not disclose personal information merely for unrelated purposes. Information may be shared where reasonably necessary with service providers that support our business operations.
Such recipients may include:
- Payment processors and banking partners.
- Courier, logistics and delivery partners.
- Website hosting and technical infrastructure providers.
- Cloud, email and communication service providers.
- Fraud prevention and security service providers.
- Accounting, audit, compliance and professional advisers.
- Government, regulatory or law-enforcement authorities where legally required.
We seek to limit disclosure to information reasonably required for the relevant service or lawful purpose.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for a longer period where required or permitted by applicable law.
Retention periods may depend on factors such as order completion, warranty or return periods, customer disputes, tax and accounting obligations, fraud prevention, regulatory requirements and limitation periods.
When personal information is no longer required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal requirements and technical limitations.
Security of Personal Information
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, destruction or misuse.
Security measures may include:
- Access controls and account authentication.
- Secure communication protocols where appropriate.
- Restricted access to administrative systems.
- Software and system updates.
- Data backups and operational safeguards.
- Use of security controls provided by hosting and payment partners.
No internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also protect their passwords, OTPs and account credentials and should never share them with unauthorised persons.
Your Privacy Choices and Rights
Subject to applicable law and the commencement of relevant statutory provisions, you may have rights regarding your personal data. We may also provide reasonable privacy assistance through our customer support mechanisms.
Request information about personal data processed by us, where this right is available under law.
Request correction or updating of inaccurate or incomplete personal information.
Request deletion of eligible personal data, subject to lawful retention requirements.
Withdraw consent where processing is based on consent and withdrawal is legally available.
Raise a privacy-related complaint or request through our designated contact channel.
Exercise nomination rights where and when such rights become applicable under Indian law.
We may need to verify your identity before acting on a request. Requests may also be restricted or declined where permitted or required under applicable law.
Children's Personal Data
Our online store is intended primarily for persons who are legally capable of entering into transactions.
Where Indian data protection law requires verifiable parental or lawful guardian consent before processing personal data of a child, we will apply such requirements to the extent applicable and in force.
If you believe a child has provided personal information to us in a manner contrary to applicable law, please contact us so that the matter can be reviewed.
Processing Outside India
Some technology, cloud, email, analytics, security or other service providers may process information using infrastructure located outside India.
Where personal data is transferred or processed outside India, we intend to do so subject to applicable Indian law, including any restrictions or requirements notified by the Central Government from time to time.
Personal Data Breach
If we become aware of a personal data breach affecting information under our control, we may investigate, contain and remediate the incident and take other appropriate measures.
Where notification is required under applicable law, notices will be provided to the relevant authority and/or affected individuals in the manner and within the timeframe prescribed by law.
Third-Party Websites and Services
Our website may contain links or integrations operated by third parties, including payment providers, logistics providers or external websites.
Their privacy practices are governed by their own policies. HARVEST ECOM is not responsible for the privacy practices of independent third-party websites that are outside our control.
Customers should review the applicable third-party privacy policy before voluntarily providing information directly to such third party.
Privacy Grievance Redressal
If you have a privacy question, request or complaint, please contact us using the information below. Include sufficient details to help us identify and review the matter.
NALLASIVAM REVATHI
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website, technology, service providers or applicable law.
The revised policy will be published on this page with an updated effective or revision date. Where applicable law requires separate notice or fresh consent for a material change, we will take appropriate steps.
Customers are encouraged to review this page periodically.
Contact Us
For any question concerning this Privacy Policy or our handling of personal information, you may contact:
- Brand: HARVEST ECOM
- Company: HARVEST ECOM PRIVATE LIMITED
- Email: info@harvestecom.in
- Phone: +91 9087457221
- Address: No. 14 SP, INNOV8 SKCL Tech Square, Guindy Industrial Estate, Guindy, Chennai, Tamil Nadu - 600032, India
- Grievance Officer: NALLASIVAM REVATHI
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HARVEST ECOM is operated by HARVEST ECOM PRIVATE LIMITED. Statutory information is displayed for customer reference and transparency.